Can't upload new pictures after moving website

[anamsp]

Hello,

I moved my laytheme website to a new domain: bettyfink.de and everything worked out.

I tried to upload new images, but I'm only seeing an empty box in the Upload-Window (it doesn't matter if it's being uploaded through +caroussel or +image) and they are not showing in the gridder.
The previously uploaded images are working.

I'm not sure where to start troubleshooting.

Thanks a lot!

[mariusjopen]

Dear @anamsp
when you deactivate LayTheme. Does the problem remain?
Best!
Marius

[anamsp]

Dear @mariusjopen, sorry for my suuuper late reply.
What do you mean by deactivating? The license key? Or the whole theme? (and won't the last option damage the site?)
Thanks for your help!

[mariusjopen]

Dear @anamsp
the whole theme. It will not damage the site. You can always get it back.

Best!

Marius

[anamsp]

Dear @mariusjopen,

I deactivated LayTheme and the problem remains. So it seems like it is connected to the new wordpress installation? What would you recommend? Should I re-do the whole migration?

I also noted that there are a few other uploaded pictures on the "Add Image"-window that are only being displayed as white squares (but visible on the site).

Thanks a lot!

(btw sorry for the inconsistent replies!)

[anamsp]

I just took a closer look and noticed that the pictures that are only appearing as white squares in the "Add Image"-window all have one thing in common: they had "umlaute" in their filenames.

Not sure if this could be related to the main problem,...

[edgrbnz]

It probably is 🙂

Seems to be a localisation issue. If not using Umlaute is an option, that would be the best way to go anyway.

[mariusjopen]

Dear @anamsp
rename them to simple names and check again :-)

Best!

Marius

[anamsp]

Dear @mariusjopen, I deleted all files with umlaute but the problem remains: I'm not able to upload any new pictures to the site.

Would you recommend to re-do the full migration?

[mariusjopen]

Dear @anamsp
this is unfortunate. If the problem remains while LayTheme is deactivated – you know it is not a LayTheme bug. I assume that it is a problem with your host.
I would call them.

Best!

Marius