Update not working…

[mrrpringle]

Hi, my client keeps getting this message emailed to them:

Howdy! Themes failed to update on your site at http://roscross.net.

Please check your site now. It’s possible that everything is working. If there are updates available, you should update.

These themes failed to update:

• Lay Theme version 3.4.1*

I checked and manually updated the latest version but this keeps happening. Any idea what's going on? Thanks!

[Richard]

Dear @mrrpringle

Are also the Addons that go along with the theme up-to-date?

Armin has posted in a previous thread:

"When a website is down after updating this can often be related to people updating their addons but not their theme or updating their theme and not the addons.

There was a major change in lay theme and all addons needed updating.

This issue here is likely solved by doing the steps that are noted above:

and

please make sure to read and do the steps that I mention in that text at the top of the forum"

If your problem still occurs then please:

Write an email to info@laytheme.com and include a link to this conversation with your login info.

Many wishes
Sincerely
Ricahrd

[mrrpringle]

Hello,

Thanks for your response.

The website is not down and the addons/theme are up to date. I've also entered the license key.

My client is still receiving this email (twice a day):

I've now updated the theme & website (seemingly successfully) 3 or more times. Is there anything else I can do to prevent these emails?

Thank you.

[Richard]

Dear @mrrpringle

And on your Webhost when checking the Email settings, there isn't anything occuring there?

If not Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

I have googled the issue but still have found no solution as of yet that doesn't involve pasting code in the wp_functions file.

Let me know, and thank you as always for using Lay Theme!

Richard

[mrrpringle]

Thanks Richard. I sent an email. Appreciate your help thus far.

[Richard]

Dear @mrrpringle

Thankyou :)
Will get back to you soon.

Until then thank you for your patience and best wishes

Sincerely
Richard

[arminunruh]

hey!
i haven't seen this issue before. can you ask your website host about what may be happening?
maybe theres insufficient disk space or your servers firewall restrictions are too tight? not sure