web site disappears !
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web site disappears !
Hi all !
I have always a problem with my website. A blank page appears on the entire surface of my site. I tried uninstalling the plugins one by one, but no reaction. I tried to change the theme and I didn't have the blank page anymore. I am up to date on the laytheme, wordpress etc versions
thanks !
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Dear @rousseljustine
Some first steps of debugging if you will:
- Wordpress, Lay Theme & Laytheme's Addons are all up to date?
- Any Custom CSS or JS that may interfere is temporarily removed.
- Any third-party plugins de-activated to see if this resolves the issue.
- License key not activated - (in website blank situations or button not available)
Additionally the Troubleshooting page if you could have a look:
https://laytheme.com/troubleshooting.html#nothing-shows-upBest wishes
Richard -
Hi all !
When I change the theme, it works. I tried to transfer the laytheme theme again, but it doesn't change anything
I contacted OVH and here is his response:
Indeed, because of the faulty source code, the server is no longer able to interpret it to display your site.This may be due to a recent update to your site, or to the configuration of your hosting (version of PHP, runtime environment).
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Dear @rousseljustine
Are you able to update your Website's php within your web-host services?
As a next step forwards :)Best
Richard
