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  3. multiple issues with lay not workingas i am used to. plz help.

multiple issues with lay not workingas i am used to. plz help.

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  • S
    S
    Shaun Bass
    wrote on last edited by
    #1

    Hey crew, having multiple issues with Lay, that ive never encountered before.

    Firstly, i installed the image hover addon but the options to use it in the link window are not visible.

    Secondly, not content i place in gridder shows up, or more accurately some of it does in the top left hand corner. which is really confusing. !

    Screenshot 2021-01-01 at 23.54.31.png Screenshot 2021-01-01 at 23.54.38.png

    Also, the link to add menus doesn't work and takes me straight to customise. So i can't add or edit any menus.

    i have an up to date version of lay , actually just purchased it today.
    Im working on chrome.

    Any ideas how to fix this?

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    • RichardR
      RichardR
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @Shaun-Bass

      Sorry to hear about this!

      Some first steps of debugging if you will:

      • Wordpress, Lay Theme & Laytheme's Addons are all up to date?
      • Any Custom CSS or JS that may interfere is temporarily removed.
      • Any third-party plugins de-activated to see if this resolves the issue.
      • License key not activated - (in website blank situations or button not available)
      • Current PHP version up to date - this can be updating through your hosting provided

      If these do not help:
      Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

      And will try to get this Bug sorted out as soon as possible

      Apologies for any inconvenience this may have caused and as always thank you for being a user of Lay Theme!

      Sincerely
      Richard

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