htmlvideo upload is cropped

[kimberlyxx]

hey guys,
when i want to upload a video to my grid, even though the video and thumbnail ratio is the same ratio and both landscape, like 3/4, it automatically crops it. I added some screenshots, in case you guys see something right away that I'm might doing wrong :(

thankuu
kimberly

[Richard]

Dear Kimberly @kimberlyxx

If im mistaken ( sorry if i am ) this Cropped image showing in the first image is just the "placeholder image" this is there so that if a website takes long to load its not just a blank space that then flicks on.

Here i have a placeholder image of some fish and the original image is much wider put just sits in the back-end appearance this way.

Does the appearance in this module actually change the appearance of your video on the front end? you page?

Talk soon and best wishes Kimberly :)
Richard