Cannot access "Appearance" and "Menus" isn't working

[raquelpeixoto]

Hey there,

The "appearance" option doesn't appear correctly, and I cannot access the Menus.

Any advice?

[Richard]

Dear @raquelpeixoto

Some first steps of debugging :)

• Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

• Any Custom CSS or JS that may interfere is temporarily removed.

• Any third-party plugins de-activated to see if this resolves the issue.

• If using a WordPress Cache plugin, disable it or clear your cache.

• License key not activated - (in website blank situations or button not available)

• If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.

• Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

Please let me know if any apply to you or solve the issue :)

Talk soon & Best wishes
Richard