"Customize" page is completely empty

[laurad]

Hello,
the "Customize" page is completely empty.
Wordpress and Lay Theme are updated, also I tried to open the page with Chrome and Firefox as well, but with no results. Attached a screenshot with the Plug-in.
Thanks,
Laura

[jvdg]

Hello there,

I'm experiencing the same issue here. Everything is up to date but the 'customize' page is not showing any content.

[arminunruh]

yea this is a bug with the latest wordpress version

can you switch your language to "english (us)"?
http://laythemeforum.com/topic/4722/can-t-see-anything-in-customize-inside-the-appearance-menu/12

if your language is already english - us, try to switch to another language and then switch back,

let me know if that helped

[Naomiyang]

great!! just tried the language switch and it worked!!!! yeah!
hopefully will not happen again, cos it comes and goes!

[mariusjopen]

Dear @Naomiyang
great!

Best!

Marius

[oli]

Hey guys,
i have the same issue… when i switch the language to another one and switch back to english(us) it works. But only for one time… i have to repeat that procedure every single time i want open the customizer …

is there any final solution for that problem?

Lay theme and Wordpress are up to date. I just started a new website… so the only things i did is adding one new page + installing the "coming soon" & " lay theme carousel" plugin. (deactivating the plugins doesn't change anything)
And i already did a reinstall of Wordrpess + Lay theme… (1&1 Webspace / IONOS)

best
Oli

[arminunruh]

:// oh wow I'm really sorry to hear that!

Is your php version up to date? You could try changing your php version.

Somehow, this is a problem that appeared after a recent WordPress update. I'm not sure how this could be prevented but I'll look into it more when I have time.

[tspallek]

Hey Armin … 
I tried all steps … but this problem still appears :/ ? Any new workaround?

[Richard]

Dear @tspallek

Because this thread is two years old, could you please refine what you are having trouble with?

"Customize" page is completely empty"

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Do any of the troubleshooting tips help you:

https://laytheme.com/troubleshooting.html#customizer-does-not-show-up

Some common debugging tests:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?


Any custom CSS or JS that may interfere is temporarily removed.


Any third-party plugins are de-activated to see if this resolves the issue.

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Talk soon & best wishes ✨

Richard