Video thumbnails not loading on Safari mobile
-
We have a site in development where we have about 15 video thumbnails and a couple of other in page videos. Each thumbnail is a 1.5mb mp4. They load fine on desktop but on mobile they are not appearing at all. its like the site just stops trying to load them. Has anyone come across this? I've tried clearing caches, relaunching, restarting, clearing server caches etc, but nothing works.
-
do you have a link? if you dont want to post it here, you can send it to info@laytheme.com with a link to this topic
For paid 1-on-1 Lay Theme Coaching, contact Audrey (audrey@cyberslayers.work) or me (info@laytheme.com).
We also code custom websites or bespoke Lay features. Drop me a line at info@laytheme.com or check out my work at arminunruh.com.
Want to support my work? paypal.me/arminunruh
Before you post:
- When using a WordPress Cache plugin, disable it or clear your cache.
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
- If the problem is difficult to explain, post screenshots / link to a video to explain it