Website completely crashes after update
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Hi,
I updated the Lay theme and it caused a critical error on my WordPress site. I lost access to my WordPress dashboard entirely. I followed this page https://laytheme.com/troubleshooting.html#critical-error but the Appearance menu does not exist in wp-admin. I uplaoded the new zip lay to wp-content instead. Now I'm back to not having access to my WP panel at all.I am not techi and I'm really lost. website is juliegrosche.com
Any quick help appreciated.
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Hey Julie!
https://juliegrosche.com/wp-admin/
I see here that your admin panel is password protected, but not with the normal WordPress password screen?
But with a different one that's called an .htaccess pw protection.This is very unusual.
Would you mind sending me your FTP login details to: info@laytheme.com
For paid 1-on-1 Lay Theme Coaching, contact Audrey (audrey@cyberslayers.work) or me (info@laytheme.com).
We also code custom websites or bespoke Lay features. Drop me a line at info@laytheme.com or check out my work at arminunruh.com.
Want to support my work? paypal.me/arminunruh
Before you post:
- When using a WordPress Cache plugin, disable it or clear your cache.
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
- If the problem is difficult to explain, post screenshots / link to a video to explain it