Intro video on iPhone just a still image

[lauran]

Hi guys,
on my iPhone the intro video for my website, but also for another website, where also a video is used as an intro is used, is just a still image with a play button in a round field. It's not playing but also not disappearing on its own and when you click on the play button the website itself becomes visible. There was a time when it played automatically, so it worked in the past.
On my Macbook and iPad it's no issue at all.

Is there anything I can fix by myself or might it be a bug in the system?

Website

The browser I used on every device is Safari.

Thanks a lot :)

[felix_rabe]

@lauran First I would make the intro video way smaller, because now its 10MB and that just takes too long to load to work as an intro video.

Heres an app for that:
https://handbrake.fr

Becuase the intro video is just a couple of pictures changing, you could also try to make it work as an .gif file.

[lauran]

Oh great, thank you so much for your suggestions. I will def have a look on that.

Meanwhile the videos are loading again for whatever reason, but nevertheless you're right with reducing the size.

[arminunruh]

hey can you check if you have "low power mode" enabled on your iphone?
this blocks html5 videos from playing

[lauran]

thank you. whenever I recognise that again I put it in consideration.

there's a new thing going on after the update: on the mobile version is a small white stripe left and right visible next to the video but it was full frame before. can I change that?

[arminunruh]

i see! can you update lay theme now and check if it works?

[lauran]

great, its working again as it should. thank you so much :)