having problem with adding image/video/ thumbnail.

[mehregan]

When I go to edit new project/page and click on to add image/video/thumbnail, the image locator doe sent launch properly and it just opens up as a blank page so I'm not able to upload or see any image.
I was wondering how I could have it fixed.
Thanks.

[mehregan]

this is how it looks like!

[odomera]

Same problem here with a freshly bought license. Were you able to fix this already or is this a general bug?

[mariusjopen]

Hi you two,

it is possible that you have an extra plugin installed which causes a problem.

Did you check those points?

• Images do not show up or links don't work? This can be caused by switching from https to http or the other way around. You either have to re-insert the images and re-insert the links or you can switch back to http or https. Images might not show up because their filenames contain special characters.

• No images are shown when you click "+Image"? Disable "Jetpack" plugin.

• Projects do not show up? Try this and this.

I hope that helped!

Best!

Marius

[odomera]

Deactivating "Jetpack" plugin solved this for me!

[mariusjopen]

:bath_tone2: :bath_tone2:

[mehregan]

@mariusjopen thanks a lot it worked