Website down again after update
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Dear @FloMo
Are you able to describe your problem more specifically
Just wish to understand better :)Sincerely
Richardhey @Richard-Keith
many thanks for your reply.
I made an update of the current lay-theme version and now the website of the client is down: https://www.jewelsbasel.comI tried all the suggestions you are giving at the forum, but I couldn't fix it, till now.
Would be great to get some help.
Cheers!
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Dear @FloMo
Your getting a few errors related to your Carousel, Is it possible to de-activate it shortly to make sure?
Best
Richard@Richard-Keith Sure.
could you mabye contact me via hello@florianhauer.de when you would be ready to check, so I deactivate Carousel (btw. how do i do this?)
Best,
florian -
hey @Richard-Keith and @FloMo
When a website is down after updating this can often be related to people updating their addons but not their theme or updating their theme and not the addons.
There was a major change in lay theme and all addons needed updating.
This issue here is likely solved by doing the steps that are noted above:
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@FloMo please make sure to read and do the steps that I mention in that text at the top of the forum
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many thanks! It works again.
There is one more thing which is bothering me; The Mobile Version backend design somehow is buggy (see picture attached). I can not properly edit the pages any more since everything is just 1/6 visible.Would be amazing to get some help here as well.
Cheers!
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Dear @FloMo
I will forward this straight away!
I wanted to apologise for not being as helpful as i could with the last posts.
Please to help the process can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
As always thank you for using Lay Theme, for being Awesome & for your patience :)
Best wishes & and have wonderful day
Sincerely
Richard
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