HTML5 Videos not always starting directly on mobile version

[Laura S.]

Hello,

I discovered that HTML5 Videos on my mobile phone sometimes don´t start immediately even though I have put them on autoplay & loop.

Do you have an idea whats the problem or which setting I have to change?

Here my Website:
http://www.catalogueofdisguise.de

(For the Menupoint HAZE - the password is - > . < - just a fullstop to check the problem)

Best wishes,
Laura

[Richard]

Dear Laura @Laura-S

Im having trouble recreating the bug - Im looking on Iphone 12 with Safari

What devices are you using & browser?

Also to be sure:

• Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

• Any Custom CSS or JS that may interfere is temporarily removed.

• Any third-party plugins de-activated to see if this resolves the issue.

• If using a WordPress Cache plugin, disable it or clear your cache.

• License key not activated - (in website blank situations or button not available)

• If your WordPress Dashboard shows a warning "PHP Update required"
  please update your PHP version in your webhost control panel.

Talk soon & best wishes
Richard

[Laura S.]

I am using an iPhone 7 and Safari.

Its weird, because sometimes its working and then not. And I can't figure out the source of it.

But its working on your phone?

Best wishes,
Laura

[Richard]

Dear @Laura-S

That performance video is so cool! :)
Yes im using an Iphone with Safari - The only thing i had was a 4 second delay while the video loaded and then it kicked into autoplay?

I reloaded it 5 times just to see what the behaviour was, everytime it autoplays

I saw that the video was 7.4mb - if needed you could using "Handbrake" to compress file size:
https://handbrake.fr/

I still wish to help Laura - to try & see what your seeing?

Best
Richard

[Laura S.]

Oh thank you :)

You mean the delay is due to the quite large video file?

Is there anyway I could send you a screen recording of what I see?
I tried to put it in this post but its not working

Best wishes,
Laura

[Richard]

Dear @Laura-S

Sure :)
You can send it via 'chats' to me if this works better!
Or any other way that is easiest for you

Best wishes Laura

Richard

[Laura S.]

And of course its working now since I complained.
Maybe it was the Cache Plugin. In case the problem pops up again I will send you a DM via Chats.

Best wishes,
Laura

[Richard]

Cool @Laura-S

Glad its working :)