Customizer is not loading ...

[bp]

can you help us?
maybe send us a new installation or something like that?
we need to work with the theme.

thnx

[kpyda]

Hi All,
I have similar situation after the last update. Customize is not loading.

All the best

[otto]

same here

[arminunruh]

hey please try this:
http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

[vernandel]

hey, its still not working after changing the language ...
any news here?
thank you
g

[Richard]

Dear @vernandel

*Please confirm the Following, the Customizer should be working:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
 (version 4.1.8)

Any custom CSS or JS that may interfere is temporarily removed.


Any third-party plugins are de-activated to see if this resolves the issue. (most likely)


If using a WordPress Cache plugin, disable it or clear your cache.


License key not activated - (in website blank situations or button not available)


If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.


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If necessary send me your login details via message on 'Chats' and i can take a closer look 🔍

Note: Please do not disclose any private info on the thread itself

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Best

Richard

[ik]

Hi there, I'm facing the same problem. I have tried everything proposed above, language changed, everything updated, no plugins installed but from lay theme itself, custom key activated (again). Customizer still not loading/blank. Did you find another solution for this?
Thank you!

[Richard]

Dear @ik

Could you post a link to your website or any relevant screenshots may help 🌝

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Best

Richard

[alessia]

Hello,

I am having troubles with the customizing, It doesn't load so it doesn't show menu items. Both Wordpress and Laytheme are up to date; WordPress Cache plugin and all the unused plugins are disabled; then I don’t have any warning "PHP Update required”. What can I do?

Screenshot attached.

Thanks 🙏🏻

[Richard]

Dear @alessia

Thank you for confirming the standard updates etc, if the following test does not work:

https://laytheme.com/troubleshooting.html#customizer-does-not-show-up

Then i would be happy to login and take a closer look 🔍
You could contact me via 'Chats' with details or if you feel more comfortable via the email: licensekeys@laytheme.com

( i see you have messaged me via chats already)

Note: please do not disclose any personal info on the thread itself 🌝

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Best wishes

Richard

[gschill]

Hi there, I had this problem as well.
I found out, that in my case it was an issue with my safari browser. With firefox everything works fine. Maybe this helps somebody