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  3. too many failed orders

too many failed orders

Scheduled Pinned Locked Moved Shop / WooCommerce
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  • doorofperceptionD
    doorofperceptionD
    doorofperception
    wrote on last edited by
    #1

    Hello, I installed a shop for a client here:
    https://practice.de/

    Generally, it works but too many orders are failing. Of course, I don't know how much this is Laytheme related. But I would appreciate any tips regarding possible solutions. Unfortunately, I also don't know which payment method was selected for the failed purchases. My client just received too many emails from people telling her the purchase didn't go through.

    I use WooCommerce payments with the following options:
    Credit card / debit card
    giropay
    Sofort

    Any ideas?

    Best — Ben

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    • arminunruhA
      arminunruhA
      arminunruh
      Global Moderator
      wrote on last edited by
      #2

      hey ben

      maybe this helps?
      https://woocommerce.com/posts/understand-and-fix-failed-order-status-in-woocommerce/#:~:text=Go to WooCommerce → Orders,number to find more information.

      i just googled:
      woocommere find out which orders failed and why

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