images/video don't shows up

[louise23]

I have just installed laytheme with dreamhost as my website host. No matter where I put my images or video (in a page, in a project, in a category) nothing shows up on the frontend. My wordpress and laytheme version are updated, and the problem is the same on any browser.

The console alert says "https://www.louiseterrasse.com/wp-content/themes/lay/frontend/assets/vendor/backbone.radio.min.js.map
Failed to load resource: the server responded with a status of 404 ()"

here is the link to my website : louiseterrasse.com

Can you help me ? Thank you !

[Richard]

Dear Louise

@louise23

Am i correct that this thread is solved?

---

Best wishes for 2022 ✨

Richard

[louise23]

Hello Richard, no it's not. I simply added a color background and text, but I still can't add images or videos. Best wishes to you too!

[Richard]

Dear Louise

@louise23

Ok, thanks for the update 🌝Please try these debugging tests:

https://laytheme.com/troubleshooting.html#nothing-shows-up

https://laytheme.com/troubleshooting.html#empty-media-library

Wordpress, Lay Theme and Addons up to date?

No Custom CSS or Javascript interefering?

Any Third-party plugins deactivated to see if this solves the issue.

---

Sorry to give a list Louise but this will help moving forwards to make sure we are testing in a good environment and it's not external things making problems.

Best wishes

Richard

[louise23]

I deactivated all the plugging I had by default and I found the one that make my images disappear ! It was name " Post and Page Builder". Now the website seems to work correctly, thank you very much for your time !
Kind regards,
Louise

[Richard]

No worries @louise23 🌝Glad to hear all is working now, best wishes!