Intro plays when coming from a page or project to the front page?

[Richard]

Dear Aaron

@aarondawkins

If the Intro is always replaying, then you may have "Ajax Compatibility mode" on within > Lay Options:

Also i was unable to reach your website from the link provided sorry 🌝

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Best wishes

Richard

[aarondawkins]

Hi @Richard,

Thanks for getting back to me.

This is switched off ... still having the same issue. I have also disabled the plug-ins and checked. Would having the front page as a page and not a category be an issue?

How come you couldn't reach the site? the address is: www.marvinzilm.com

Could you take a look?

Many thanks!
Aaron

[Richard]

Dear Aaron

@aarondawkins

I see the Intro is reappearing after every reload and this should not be happening. I am unable to recreate the Bug though so it's isolated to your site, therefore can we make sure of the following moving forwards please:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?


Any custom CSS or JS that may interfere is temporarily removed.


Any third-party plugins are de-activated to see if this resolves the issue.


If using a WordPress Cache plugin, disable it or clear your cache.


License key not activated - (in website blank situations or button not available)


If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.


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Talk soon 🌝

Richard

[aarondawkins]

Hey @Richard

Thank you! Did the following and still no change ... ☹️

Wordpress, Lay Theme & Laytheme's Addons are all up to date ? - Yes, everything is update to date.

Any custom CSS or JS that may interfere is temporarily removed. - Removed the custom CSS, saved and checked, still no change.

Any third-party plugins are de-activated to see if this resolves the issue. - De-activated, the Instagram Plug-In, saved and checked, still no change. Have done this twice now.

If using a WordPress Cache plugin, disable it or clear your cache. - No WordPress Cache plugin installed. Have cleared the cache on both Safari and Chrome and checked, still no change.

License key not activated - (in website blank situations or button not available) - Yep all good!

If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel. - No warning showing ... everything is up to date.

Help me!! 🤷🏻‍♀️

Many thanks,
Aaron

[aarondawkins]

Hey, @Richard any ideas?

Hope you're well.
Thank you,
Aaron

[Richard]

Dear Aaron

@aarondawkins

Just want to say firstly thanks for making sure so thoroughly with all the points above! 👍

If its ok, i would love to login and have a closer inspection, this looks like a Bug, and i can send it off to Armin for fixing, ✅
If comfortable doing so please send me your login details via 'Chats' and i will take a look 🔍

Note: please do not disclose any private info on the thread itself 🌝

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Talk soon

Richard

[aarondawkins]

Hey, @Richard thank you!

Could I email you the login at: richard@laytheme.com?
That feels safer. It's a client's website ...

Kind regards,
Aaron

[Richard]

@aarondawkins

Sure 🌝 if that's better for you then do this 👍

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Best

Richard

[aarondawkins]

Thanks @Richard
Login sent via email 🏄🏻‍♂️

[Richard]

Thanks @aarondawkins will take a look 🔍

[Richard]

Dear Aaron

@aarondawkins

Thank you for the login details, everything within your Admin seems fine and when testing the Intro Feature on Safari and Chrome it only appears correctly on the homepage, it does not apply when navigating within pages and projects.🌝

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Best wishes

Richard

[aarondawkins]

Hi @Richard

That's really strange ... it's doing the same for me. I have cleared my cache and data on both Safari and Chrome and tested. I have sent you a screen recording via WeTransfer. Any thoughts?

Kind regards,
Aaron

[Richard]

Dear Aaron

@aarondawkins

Thank you for the screen recording! i have inspected again and forwarded to Armin as a Bug ✅
I temporarily removed any Custom CSS and this was no issue either. If you have any questions Aaron let me know 🌝

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Talk soon

Richard

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